Privacy Policy

1. Introduction

eCerts Now ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at prep.ecertsnow.com and use our exam preparation platform (the "Service"). Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

2. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, current rank, department, and exam date when you register or enroll.
• Payment Information: Payment is processed through our third-party payment processor (Wix Payments / Stripe). We do not store your full credit card number or payment credentials on our servers.
• Study Activity: Questions answered, exam scores, subject accuracy, flashcard states, study streaks, and practice exam history — used solely to power your personalized study experience.
• Communications: Messages or inquiries you send to us via email or our contact forms.
• Course Request Materials: Study materials (PDFs, documents) you upload when requesting a new department course. These are stored securely and used only to build your requested exam prep content.

We also automatically collect certain technical information when you use the Service, including IP address, browser type, operating system, referring URLs, and pages visited. This information is used for security, analytics, and improving the Service.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your student account and enrollment
• Deliver and personalize the exam preparation platform
• Process enrollment requests and communicate your login credentials
• Send transactional emails (account activation, password resets, exam reminders)
• Respond to your questions, comments, and support requests
• Analyze usage patterns to improve the platform and course content
• Comply with legal obligations and enforce our Terms of Service

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

4. Data Sharing and Disclosure

We may share your information only in the following circumstances:

• Service Providers: We work with trusted third-party vendors (hosting, payment processing, email delivery) who process data on our behalf under strict confidentiality agreements.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified via email and/or a prominent notice on our site.
• With Your Consent: We may share information for any other purpose with your explicit consent.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Study progress and exam history are retained for the duration of your enrollment. After your exam date, we may retain anonymized, aggregated data for analytics. You may request deletion of your account and associated data at any time by contacting us at [email protected].

6. Security

We implement industry-standard security measures to protect your information, including encrypted data transmission (HTTPS/TLS), bcrypt password hashing, and access controls limiting who can view your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials.

7. Cookies and Tracking

We use session cookies to keep you logged in and maintain your study session state. We do not use third-party advertising cookies or tracking pixels. You can control cookie settings through your browser, but disabling cookies may affect the functionality of the Service.

8. Children's Privacy

The Service is intended for adults (18+) who are active or prospective fire service professionals. We do not knowingly collect personal information from individuals under 18. If we become aware that a minor has provided us with personal information, we will delete it promptly.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Object to or restrict certain processing activities
• Receive a copy of your data in a portable format

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date and, where appropriate, sending you an email notification. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: